City Dental’s Data Protection Policy

We at City Dental protect your personal privacy and would like to inform you here about how we collect and use your personal data in accordance with the Patient Data Act, the Dental Care Act and the General Data Protection Regulation (“GDPR”). Below you will also find information about your rights under applicable data protection legislation.

Patient

Record keeping

As a healthcare provider, we are obliged to keep a patient record. The purpose of keeping a patient record is mainly to contribute to good and safe care for you who are in contact with us as a customer/patient. The patient record contains information about your identity, as well as information related to your care, such as taken or planned treatment measures, etc. Our processing of your personal data in connection with the record keeping is necessary to fulfill legal obligations that inhere in us as a healthcare provider according to the Patient Data Protection Act, and to perform a task of public interest (providing health care).

Appointment booking and administration

As a patient with us, you have the opportunity to book/cancel an appointment digitally or by telephone. When you are in contact with us as a customer/patient, we process your personal data for the purpose of administering and confirming your booking/cancellation, sending out a notice and administering your payment. The processing of personal data is necessary to be able to fulfill the agreement(s) we have with you, to fulfill legal obligations that incumbent on us as a healthcare provider according to the Dental Care Act and to perform a task of public interest (providing health and medical care). Please note that it is necessary for you to provide your personal data in order for us to be able to administer the customer relationship.

Quality assurance and operational monitoring

In dentistry, the quality of the operations must be systematically and continuously developed and secured. Your personal data linked to your care and administration may therefore be processed for this purpose. The processing of personal data is necessary to fulfill legal obligations that inhere in us as a healthcare provider according to the Dental Care Act, and to perform a task of public interest (providing healthcare).

Marketing

As a patient with us, you have the opportunity to communicate via email, telephone and SMS for information purposes. Our legal basis for this processing is balancing of interests.

Inquiry via email and web form

We process your personal data when you contact us via email and/or web form for the purpose of handling your request, based on a balancing of interests. We assess that we have a legitimate interest in processing your personal data to handle your request. The personal data processed varies depending on the nature of the request, but normally includes contact details and social security number (when justified).

Supplier

Administer supplier relationships

When you contact us as a supplier/supplier representative, we process your contact information for the purpose of administering our supplier relationship. The processing is based on a balancing of interests.

Visitors To Our Website

Use of our websites and contact forms

We process your personal data when you use our websites in order to provide the website in a secure manner and to improve our digital services. The processing is based on a balancing of interests and, where applicable, with your consent. The following information will be processed:

• Information about the use of our website – such as visitor statistics regarding page response time, download errors, how you reached and left the service, as well as delivery notifications when we contact you.
• Device information – such as IP address, language settings, browser settings, time zone, operating system, platform, and screen resolution.
• Geographic information – your geographic location.

For more information, visit our, Cookiepolicy.

Recipients and Categories of Recipients

In dentistry, there is strict confidentiality for information about patients’ health conditions and other sensitive information. Only authorized personnel are allowed to access confidential information, which means that only personnel who are involved in the care and treatment of the patient, or who otherwise need the information to perform their work in dentistry, are allowed to access the information.

However, we may share your personal data with our suppliers of, among other things, medical records systems, IT and dental materials in order to be able to conduct and develop our business and thereby provide quality and safe care. To the extent permitted or required by applicable law, we may share your personal data with authorities, courts and other similar third parties.

Your personal data will always be processed within the EU/EEA, unless otherwise expressly stated.

Storage period

We do not store personal data for longer than is necessary or required by law. The personal data in our patient record system is stored in accordance with the provisions of the Patient Data Act, a medical record document is stored for at least ten years after the last data was entered in the document. In cases where your personal data is part of our accounting information, it is stored for at least seven years according to the Accounting Act.

Your Rights

Du har rätt till insyn i hur vi behandlar dina personuppgifter och har rätt att begära information om personuppgiftsbehandlingen. Du har rätt att få felaktiga personuppgifter rättade, att få eventuell överflödig personuppgiftsbehandling begränsad, ogrundad personuppgiftsbehandling raderad och även, i vissa fall, få personuppgifter flyttade till annan aktör. Om du vill lämna in ett klagomål avseende vår personuppgiftsbehandling kontakta Integritetsskyddsmyndigheten, [email protected].

Should we process personal data about you based on your consent, we would like to inform you that you always have the right to withdraw your consent.

Contact us

City Dental 556680-5478 is the data controller for the processing of your personal data as described above and is responsible for ensuring that our processing is carried out in accordance with the Patient Data Act, the Dental Care Act, GDPR and other applicable data protection legislation.

Vi ingår i Dentalum-koncernen som har ett utsett dataskyddsombud. Om du har frågor om hur vi behandlar dina personuppgifter eller vill utöva dina rättigheter är du välkommen att kontakta oss på [email protected].